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How Golf Town is building a year-round community around the game
The article discusses Golf Town's efforts to create a year-round community centered around golf, particularly after its acquisition by Fairfax Financial. It highlights the strategies the retailer is implementing to enhance customer engagement and foster a loyal community of golf enthusiasts. Brand strategists can learn from Golf Town's approach to community building and customer loyalty in niche markets.
Strategy Online — CA: When Fairfax Financial purchased Golf Town’s Canadian business in fall 2016, the retailer wasn’t in a good place. Its U.S. parent …
The article presents a significant case study in community building for a niche market, which is relevant for brand strategists, but the concepts discussed are not entirely groundbreaking.
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