Operational Scalability: Amit Dua Of SunTec Business Solutions On How To Set Up Systems…

Authority Magazine: Operational Scalability: Amit Dua Of SunTec Business Solutions On How To Set Up Systems, Procedures, And People To Prepare A Business To Scale -- Listen Share To me, operational scalability means being able to grow without the business becoming harder to run. To me, operational scalability means being able to grow without the business becoming harder to run. In today’s fast-paced business environment, scalability is not just a buzzword; it’s a necessity. Entrepreneurs often get trapped in the daily grind of running their businesses, neglecting to put in place the systems, procedures, and people needed for sustainable growth.

Without this foundation, companies hit bottlenecks, suffer inefficiencies, and face the risk of stalling or failing. This series aims to delve deep into the intricacies of operational scalability. How do you set up a framework that can adapt to growing customer demands? What are the crucial procedures that can streamline business operations? How do you build a team that can take on increasing responsibilities while maintaining a high standard of performance? As a part of this series, we had the pleasure of interviewing Amit Dua. Amit Dua is President, SunTec Business Solutions.

Based in Dubai, he leads Global Markets, Client Engagement, Alliances, Global Delivery and Support, and Industry Solutions functions for SunTec globally. Prior to joining SunTec, he served as Vice President & Regional Head for Europe, Americas and Australia, New Zealand as well as Head of Global Alliances for the banking product business of Infosys Limited, a $12 BN global firm. He also served as the Executive Sponsor of the Finacle Client Advisory Board, and has a proven track record of building businesses, providing executive-level sponsorships to clients, and helping banks go through business and technology transformations.

Over the last 32+ years, Amit has handled all the markets in advanced and emerging economies — Europe, Americas including LATAM, Asia, Australia, New Zealand, the Middle East and Africa, interacting with global and local banks alike. He is a keen business strategist and regularly comments on a range of banking and technology-related issues. He has authored several articles and speaks regularly on contemporary topics like trends in banking technology, customer experience management, digital banking, channels, and core banking transformations, to name a few.

Amit has a bachelor’s degree in Electronics Engineering and an MBA in Marketing. Thank you so much for your time! I know that you are a very busy person. Our readers would love to “get to know you” a bit better. Can you tell us a bit about your ‘backstory’ and how you got started? I began my career at a time when banking technology was still finding its feet in many parts of the world, and customer experience was being augmented by the introduction of channels like internet banking. That was an exciting place to start.

I trained as an engineer, later studied business administration, and quite early on, I found myself drawn to the intersection of technology, business growth, and customer relationships. What interested me was not technology in isolation, but how it could be used to solve real business problems and create lasting value. In my early years, I worked in sales and account management roles, where the learning was immediate and practical. You had to understand the customer’s business, earn trust quickly, and deliver results in highly competitive markets.

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The article addresses a crucial aspect of business strategy that is highly relevant to brand professionals, particularly in fast-paced industries, but the concept of operational scalability is not entirely new.